home insurance claims

We Can Assist with Your Home Insurance Claim

Imagine coming home to discover a water leak - your kitchen floor flooded or, even worse, your upstairs bathroom causing the ceiling to collapse. It’s every homeowner’s nightmare. Once the shock wears off, you need to know the right steps to take and who to call for help.

Often, when we contact our insurance company, it can feel like getting help is more difficult than it should be. Sometimes they may seem to avoid responsibility or offer solutions that aren’t realistic for properly repairing your home. Since most of us have never faced this situation before, it’s understandable to feel unsure about what steps to take or where you stand.

Fortunately, we can provide the right advice and support to guide you through the process.

We have extensive experience handling home insurance claims and an excellent track record of helping clients secure their rightful settlements. Many clients contact us after being told by their insurer that they aren’t covered. We have successfully managed a wide range of claims, not just straightforward water leaks. Complex issues such as dry rot, structural failures, and hidden water damage have been resolved, sometimes requiring months of advocacy, ultimately saving clients significant amounts of money. Using our thermography expertise, we can employ thermal imaging to detect hidden leaks and anomalies, providing solid evidence to support your claim.

The Process:

Document the damage: Take detailed photographs and videos of the affected areas - these serve as crucial evidence.
Notify your insurer: Call your insurance company to report the incident (fire, leak, etc.) and follow up with a confirmation email.
Record details: Note the date, time, and name of the person you spoke with during any calls.
Conduct a proper assessment: Carry out a thorough analysis to determine the cause of the problem.
Keep the insurer informed: Respond promptly to any requests or instructions from your insurance company.
Mitigate losses: Undertake trace and access works to establish causation, plan remedial action, and reduce further damage as quickly as possible.
Appoint a loss adjuster: Request that the insurance company assign a chartered loss adjuster and confirm this in writing.

We recently used theses to remove spray foam from our loft and were really impressed with the service from start to finish. The team was professional, organised, and easy to deal with throughout the process. They carried out a detailed survey beforehand and gave us a clear, competitive quote. The removal itself was completed in just two days and went smoothly. Once the work was finished, they also provided a certificate to confirm that all the spray foam had been fully removed. We’re very happy with the results and would definitely recommend to anyone needing similar work done.

A very professional company to deal with from start to finish — from the office staff to the team who carried out the work. Communication was excellent throughout, and everything was clearly explained at each stage. The work was done efficiently and with a great attitude, and I was especially impressed with how clean my home was left afterwards. I would more than recommend this company — they really know what they’re doing and take pride in their work.

After discovering some mould while moving furniture, we contacted to arrange a survey. The surveyor John took the time to listen to all our concerns and carried out a thorough inspection of the property. He clearly explained the findings and possible causes, and we received a detailed written report later that same day. He also encouraged us to get in touch with any further questions, which we really appreciated. We would definitely recommend this service to anyone dealing with similar issues.

I discovered serious damp in a flat I’d just rented out and urgently needed a professional opinion. They responded quickly - even over the Christmas period - and provided honest, expert advice. His assessment saved me from costly, unnecessary work. Highly professional and efficient service!

Great communication from the start. James was punctual, polite, and thorough, using damp meters and thermal imaging. Report arrived within 48 hours. Excellent service!

Why Involve a Damp and Insurance Specialist?

We can manage the entire process with your insurance company, overseeing the work from start to finish. With experience handling all types of property claims, we ensure your home is restored efficiently - without passing the project between multiple contractors.

Our expertise allows us to guide you from the outset, providing professional advice and support, especially if the insurance company disputes liability. We aim to make the process as smooth and stress-free as possible.

Call us today to arrange an appointment so we can assess the work involved.

The Process:

Document the damage: Take detailed photographs and videos—these are crucial pieces of evidence.
Notify your insurer: Call your insurance company to report the incident (fire, leak, etc.) and follow up with a confirmation email.
Record details: Note the date, time, and name of the person you spoke with.
Conduct a full assessment: Analyze the cause of the problem thoroughly.
Keep the insurer informed: Respond promptly to all requests.
Mitigate losses: Undertake trace and access works to establish causation, plan remedial action, and reduce further damage quickly.
Request a chartered loss adjuster: Ask the insurance company to appoint one and confirm in writing.
Obtain quotations: Prepare a detailed schedule of works for remedial repairs and reinstatement. Professional surveyor costs are generally covered if the claim is successful.
Include contingencies: Allow provisional sums where the full extent of works may be unclear.
Consider independent verification: The insurer may appoint a structural engineer or other professional to review costs. Check whether your policy covers this.
Alternative accommodation: Depending on the incident, temporary housing may be required; insurers are usually helpful in these situations.
Agree on a program: Finalize the schedule for carrying out the works.

Important: Always be honest and accurate about the circumstances, events, and type of losses. Never exaggerate or misrepresent the situation.

Ask Us to Call You

If you want to save money, boost your home’s comfort, reduce heat loss, tackle damp, or discuss insurance claims, get in touch! One of our expert team members will be happy to assist you.

Call us on 03450095323